Free help desk php

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helpdesk

A help desk is a resource intended to provide the customer or end user with information and support related to a company’s or institution’s products and services.

Here are 60 public repositories matching this topic.

glpi-project / glpi

GLPI is a Free Asset and IT Management Software package, Data center management, ITIL Service Desk, licenses tracking and software auditing.

freescout-helpdesk / freescout

FreeScout — Free self-hosted help desk & shared mailbox (Zendesk / Help Scout alternative)

Combodo / iTop

A simple, web based IT Service Management tool

devaslanphp / project-management

An open source Project management tool based on Laravel and Filament

ZENLIX / hd.rustem

HD.rustem — web-based helpdesk system (apache+php+mysql)

devaslanphp / help-desk

An open source Help desk based on Laravel

pluginsGLPI / formcreator

pachno / pachno

mike-koch / Mods-for-HESK

[https://gitlab.com/mike-koch/Mods-for-HESK] A set of modifications for HESK 2.x, a free helpdesk solution

balping / ticketit-app

Ticketit, the simple helpdesk tickets system pre-installed in Laravel

SimpleMachines / SimpleDesk

shameemreza / helpdesk

Maher-Amara / livezilla-server

LiveZilla includes a live chat software with multi-website support, visitor monitoring and a help desk system that allows you to not only integrate emails that you receive from customers but also messages from Twitter and Facebook in your ticket system.

WPChill / kb-support

Helpdesk and Knowledgebase solution for WordPress

classiebit / addchat-codeigniter

AddChat Codeigniter is a Codeigniter chat application. Live chat widget that also includes multi-user chat, group permissions, customer support chat. Download now.

les-bogoss / LaraDESK

cross platform Helpdesk system in laravel and flutter

ZENLIX / ZENLIX-2

WEB HELPDESK SYSTEM v.2 (deprecated)

F-Brito / System-Help-Desk

Sistema em (PHP, Bootstrap, Javascript) para empresas e afins.. — Para realizar chamados de suporte relacionado a manutenção de infraestrutura/equipamentos de informática.

melihgulec / codeigniter-ticket-system

Ticket System written in PHP (codeIgniter) with support for MySQL

guenard / helpscout-exporter

DEPRECATED Export / backup your Help Scout conversations

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HelpDeskZ is a free PHP based software which allows you to manage your site’s support with a web-based support ticket system.

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helpdesk-z/helpdeskz-dev

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README.md

Version: 2.0.2 from March 09th, 2021
Developed by: Andres Mendoza
Help Desk Software HelpDeskZ

HelpDeskZ is a free PHP based software which allows you to manage your site’s support with a web-based support ticket system.

• PHP >= 7.3
• MySQL database
• ext-intl
• ext-fileinfo
• ext-iconv
• ext-imap
• ext-mbstring

• Connect with FTP to the public folder of your server where the rest of your Web site is
• Create a new folder where you will install HelpDeskZ. Name it anything you like, for example «helpdesk» or «support».
  Example: /public_html/support
  Corresponding URL: http://www.site.com/support
• Upload all HelpDeskZ files to your server.
• Edit the file /hdz/app/Config/Helpdesk.new.php and complete the required information (Site URL, Database information), rename this file to Helpdesk.php
• Open /install in your browser, for example (modify to your URL):
  http://www.site.com/support/install
• The HelpDeskZ setup script will run. Click INSTALL HELPDESKZ and follow the instructions through License agreement, Check Setup and configuration.
• Before closing the install script DELETE the folder «/hdz/install» from your server!
• Now it’s time to setup your help desk! Open the staff panel in your browser, for example:
  http://www.site.com/support/staff
• Use the login details that you entered in the installation process.
• Go to Setup -> General to get to the settings page.
• Take some time and get familiar with all of the available settings. Most of them should be self-explanatory.
• Good luck using HelpDeskZ!

HelpDeskZ supports email piping, this allows the auto-creation of tickets from incoming emails to a set email address.

HelpDeskZ supports IMAP fetching, this allows the auto-creation of tickets from incoming emails to a set email address.

About

HelpDeskZ is a free PHP based software which allows you to manage your site’s support with a web-based support ticket system.

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Help Desk Software HESK

A surprisingly simple, user-friendly and FREE help desk software with integrated knowledgebase.

Powerful Service Desk SysAid

Get IT Done. With a Simple & smart Help Desk that’s automated absolutely everywhere.

The original FREE help desk software that millions use daily.

Better Customer Support

Use HESK help desk software to organize, track, monitor and resolve customer issues.

Less Support Work

86% of users say the integrated knowledgebase decreased the number of their support requests.

Faster Response Time

Keep customers happy and your team on top of things with the right data at the right time.

Cloud help desk available

Get your help desk up and running in minutes with the hassle-free HESK cloud service.

Trusted with over 820,000 downloads. Used by individuals to names like:

When HESK Is Not Enough, Try SysAid

From incident to resolution, and everything in between, use SysAid’s centralized solution to manage all your IT tasks.

• Ticketing system, self-service portal, knowledge base, password reset, remote control, and more
• Asset management built into your help desk—to secure, monitor, manage, and patch assets
• Any deployment—on-prem, cloud, and single tenant
• Completely customizable, supporting unlimited custom fields/forms

Over 10,000 Companies Rely On SysAid

Not sure which is the right solution for you? Compare HESK and SysAid features here

Choosing HESK as your help desk software. Makes. Sense.

You want repeat, not frustrated customers

Help them resolve common issues quickly by addressing them in the knowledgebase.

When needed, they readily submit a question/issue—a support ticket is born.

Stay in control of your customer support

Prioritize tickets by urgency, organize them into categories and filter them in many convenient ways.

Setup staff accounts, restrict their access and functionality, see who is working on what.

All the information right when you need it

Each support ticket contains request details and lets you talk back and forth with the customer.

Assign tickets, add notes, attach files, modify status and track time spent working on a ticket.

People will love you for it

Canned responses, ticket templates, custom data fields, custom statuses, 100+ options.

Your staff and customers will love you for the power and simplicity HESK help desk software brings.

HESK not enough? Try — a complete ITSM solution

HELP DESK

Work from a single platform to efficiently manage all your IT tasks. A powerful ticket management tool with advanced automation features.

ASSET MANAGEMENT

Easily track your hardware and software, including mobile devices, from within the help desk. View, secure, control and manage your assets in one place.

ANALYTICS

Get valuable insight into service desk performance. Make informed decisions on opportunities to improve operational performance and IT service delivery.

TOOLS

Benefit from a range of out-of-the-box tools that will save you time, money, and energy — including: email & LDAP integrations, live chat, mobile apps, tasks & projects, and remote desktop for saving on expensive VPN connections.

MARKETPLACE

SysAid offers pre-built integrations with leading software applications and powerful services, such as Trello, Slack, TeamViewer, Nagios, and SolarWinds.

SysAid empowers IT professionals just like you, and is accredited by industry analysts as an outstanding, mature leader in help desk

18+ years. 820,000+ downloads. World-wide fan base. That’s HESK!

After spending five years working for a City of London Blue Chip «IT» department using an expensive SQL-based helpdesk, I set up my own company and decided on HESK.

It was a great decision. Easy to install, configure, and use. Excellent support too. I cannot recommend this product highly enough.

I have used HESK on three customers web sites and it was just what they needed. The HESK staff was able to install the program and did it very quickly.

Now if any one of my hosting customers ask about a ticket system and/or knowledge base program I am sending them to HESK!

Just wanted to say thanks so much your script is awesome. It is exactly what I have been looking for! My customers are even ringing me up asking for a direct link to my support site as a result. Great work and thanks again!

I’m quite a new user, but I have to say I found in Hesk all features I need, with no additional fake things, like ads or useless functionalities.

Within a few minutes I was up and running and I foresee better communication with my church. Thank you so much!

HESK is all that we need. Now we are using HESK after installing many other web applications that didn’t meet with our requirements. Keep up the great work!

I have limited computer knowledge and was able to get this software up and running in 10 minutes. Even the Brazilian Portuguese translation is provided free of charge, thank you!

We’ve used the script for years now. And still we find it the best. Tried other, expensive software, but this is best of all. Really.

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